Buy 1 Get 1 Promotion Return Policy
Both items, used in conjunction with each other to receive the BUY 1, GET 1 Promotion, must be returned in the same package to receive a refund. Refunds will not be given for returns with only one item. If you require a different size for one item please contact Customer Care at and we will be happy to assist you.
Brilliant Trainers Horrible Returns
Brilliant trainers but the customer service and refund process is appalling. I ordered two pairs of trainers which took quite a while to be delivered but I accept that was probably outside of their control. I returned one pair via UPS after printing off the very lengthy returns form. The trainers were returned to the warehouse on 23 July and nothing else happened, my money wasnt refunded for almost a month. I honestly believe that Ive only got it now because I made so much fuss on Twitter a couple of days ago, Id still be waiting otherwise. Its a real shame because the trainers really are very good.
Dont Order Online With Asics
Its always frustrating and disappointing when you order, pay your money and hear nothing for 2 weeks. You then have to instigate the query regarding your order, only to be told your parcels missing, order is cancelled and refunded. Your told theres no option for the item to be reordered unless you do it yourself. Well ASICS, I wont be reordering, I wont be ordering with you again either. Shoddy that you dont have a UK warehouse, non existent tracking info, no basic levels of customer communications. Very, very poor service from what is considered one of the worlds leading sports brands.
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Returns Are Horrible And No Customer Service
I love this brand and have used their running shoes and trainers for years. I ordered shoes and have returned them, and no response from their customer service team, tracking from their own ups label is wrong and no refund. This happened around a year ago when I ordered a pair of trainers where they then send me the wrong size, I thought it was just one mistake from their side. Unfortunately, once again proves they are not on top of their return process and their customer service is fully non existing.
What Is The Correct Fit For Asics And Nike Running Shoes
When you run, the size of your foot changes constantly. As the force is distributed and your foot muscles and bones stretch with each strike on the ground, your foot widens and lengthens. However, once they get off the ground, they return to their original size. This means that the proper fit for running shoes differs significantly from the proper fit for leather or casual footwear that is only worn when sitting, standing, and walking.
It is strongly recommended that you select a half-size larger running shoe than your usual shoe size. This allows your foot to move back and forth in the shoe a little, allowing it to expand when it makes contact with the ground. When you choose shoes that fit well when standing still, you could end up with aching toes when you go for a run.
However, you should make sure that your heel area is much tighter than in regular shoes and that there isnt too much room to slide side to side, as this might lead to heel issues.
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How To Choose Asics Or New Balance
ASICS and New Balance are two extremely well known running shoe brands, but more important than brand is the fit of the shoe.
Your gait and feet will change over time and you may need to change shoes.
This is also why I recommend rotating through several pairs of shoes at once.
And remember, just because these are two of the most well known brands on the market, there are still plenty of other shoe brands to select from if neither New Balance nor ASICS has the right shoe for you.
Keep in mind that shoe design can change, even with the same model, so always assess how the shoe fits every time you replace a pair.
For more help selecting the right shoe for you, dont worry, Ive got you:
I No Longer Have My Receipt Can I Still Get A Refund
Any in-store purchases can be returned for an exchange or refund to any rebel store front desk. Please visit our Store Locator for your nearest store.
If you don’t have a receipt, we ask for and prefer to sight and record photo identification showing your name, address and signature. This information will be kept secure. You can help us determine proof of purchase by providing a Bank Statement or similar. This can help us establish and confirm the price you are likely to have paid for the goods and allow us to process your return.
If you cannot provide satisfactory proof of purchase, rebel may, at its discretion, provide you with an exchange or a Gift Card to the current value of the item, or the value that applied at the time of sale .
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In Store Terms Of Sale
Conditions Of Sale Asics Oceania Pty. Ltd.
Australian Consumer Law does NOT require a retailer to provide refunds or exchanges for change of mind reasons.
ASICS Oceania, however, is pleased to provide the following:
- You may return your purchase 10 days from purchase date.
- The product must be in new condition including all boxes / tags.
- Proof of purchase in the form of a receipt must be produced.
- You have the option of exchange, credit note or refund to the original payment method.
Australian Consumer Law provides consumers with guarantees. These guarantees provide consumers with protection so as to ensure a product:
Our staff are trained on the features and benefits of ASICS products. Where we have made a recommendation and fitted you for the product we will stand behind this.
Where you have picked a product and our staff have NOT fit you, then you are responsible for the choice of the product and the use you put it to.
Faulty claims happen now and then. We will try and resolve it in-store but may need to send to our claims department in Marsden Park, NSW for confirmation.
Where the fault is major, you can decide if you want the product repaired, returned or replaced. Where the fault is minor, we can repair, replace or refund at our discretion.
ASICS RESERVES THE RIGHT TO LIMIT CUSTOMERS TO THE PURCHASE OF 1 unit per customer.
Asics Vs Hoka One One Feature Comparison
Both brands have been around for a very long time and are leaders in running shoe design. They both offer various technologies to aid with comfort, support, stability, and cushion. Where they differ most are in the fit.
The following breaks down each shoe based on the components buyers need to consider when purchasing a running shoe.
Its gonna get a little TECHYso you can just skip on down to the specific model comparison if you want, but personally if Im shelling out $150 for shoes, I kinda want to know why.
The lifespan of shoes from both companies is fairly comparable.
- ASICS recommends swapping out for new shoes every 450 to 500 miles.
- HOKA is often reported to last longer. I dont know if this is more trail runners and thus less hard surfaces which extends the life of the shoe or simply their maximal design.
Determining when to replace running shoes, of course, all depends on your gait, weight, and whether you run mostly on trail or road.
ASICS shoes have a more snug fit, particularly in the heel and midfoot. An external heel clutch delivers targeted fit and support, while the Gel technology allows for foot movement in various directions as the foot transitions, reducing heel strike.
While ASICS also features a shoe fit guide, it takes a little sleuthing to find .
They also have a shoe finder quiz to help you get in to the right model.
HOKA likes to say they provide marshmallow softness. More technically PROFLY.
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A String Of Issues Ordering
A string of issues trying to order from the website means I won’t go back again – it’s not worth the hassle. I ordered two pairs of shoes, one of which they later contacted me to say was unavailable now but the other would be delivered. The other pair never turned up. Two days after reporting the issue, they said they would conduct a 5 day investigation. They offered a refund over three weeks after the original order and a 20% discount code. Against my better judgement, I went to place an order with the code. Problems getting through the checkout on my phone meant I started again with my order on my laptop but the code then wouldn’t work. Their delivery times are horrendous and customer care team too busy and slow so it takes forever to get anything done. Try M and M Direct – the service is much better!
What Information Is Needed To Complete The Return
To complete your return online, you will need to provide the following details:
- online order ID
- the name of the person that placed the order as shown on the order confirmation
- an email address where we can send updates on the progress of the return
- an Australian mobile phone number, should we need to contact you.
All these details will need to be provided:
- on the ParcelPoint web site when completing your return request for parcels under 10kg
- to the Customer Care Team for bulky returns .
For online purchases only
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What Else Should You Consider When Choosing The Right Fit For Running Shoes
Aside from the foots movement, there are a few other significant variables to consider while choosing running shoes:
Your socks collection: Its often a good idea to remember to bring your regular running socks with you while shopping for running shoes. This may be somewhat thicker or thinner than your ordinary socks and may have more or less padding, depending on your particular taste. All of this will have an impact on the proper fit of your running shoes.
Width of your feet: Are you a narrow or a wide fit? Dont put up with wearing shoes that arent the right size. Many of Asics and Nike running shoe collections come in both narrow and wide fit options.
Your desire for speed: Do you prefer the fast track running? If thats the case, a slightly snugger trainer could be preferable. Youll be able to strike the ground harder because of the restricted movement. If youre going for a long, slow run, stick to the slightly longer pair of running shoes.
Remember to think about your feet: Do you have issues with your feet, such as heel spurs or bunions? Its important to think about how this will affect your running shoe selection. Its a good idea to consult your podiatrist or general practitioner, who can advise you on selecting the proper shoe size.
The time of day: Thats correct. Over the course of the day, your feet tend to become slightly larger. As a result, its best to try on shoes for fit later in the day, when theyve warmed up.
How Long Does It Take To Get A Refund
Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. Once the return has been approved, it takes 1-2 days for the refund to be made by rebel to your financial institution .
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Please Follow These Important Return Instructions:
- All returns must be unused, in the original packaging, and include all documentation, promotional items, and accessories. In other words, everything that came with the item must be returned with the item. If your return is missing an item we may charge you a replacement fee or reject your return. Used items will be returned to you for a $5.95 reshipping fee.
- Returns must contain a Return Authorization number and a brief note.
- To obtain your Return Authorization number, please call our Customer Service team at 1-866-860-1416 or email . Our Customer Service team is available Monday thru Friday, 9 a.m. to 5 p.m. and Saturday, 9 a.m. – 3:30 p.m., EST.
- Please write your RA number on the outside of the package and on all enclosed paperwork.
- Your brief note should state the reason for the return or exchange and indicate what you would like us to do. You may include as many or few details as you like. Any information that you provide will help us to ensure continued customer satisfaction and keep our product information up-to-date. This is completely optional, a note as simple as Do not want. Refund.” is fine.
- Please carefully read our packaging instructions and properly package your return.
When you try your new shoes on, please only wear them indoors, preferably on carpet or a soft surface. Please dont wear them outside. Shoes must be returned with no signs of sock fuzz, dirt, scuffing or wear.
Apparel should be unwashed and unworn with all original tags attached.
Asics Running Shoes Saving Tips
- Get the free newsletter from Asics Running Shoes, and then the promo code can be sent to you via emails. You can get newsletters, such as coupon details and new arrivals which will be sent to you via emails. Your subscription will always give you the chance to know good benefits earlier.
- Customers will get the most up-to-date information about promo code by following Asics Running Shoes on social media. If you follow these accounts, you will be able to easily obtain promotional details.
- Customers and Asics Running Shoes will be both glad to see the promo code at special festivals. Attending activities of promo code typically saves customers a lot of money. So it is very wise to shop during special festivals. The Asics Running Shoes promo code has already been prepared for you to use before festivals and welcome.
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Absolutely Appalling Returns Service
Absolutely appalling returns service. Dont order from this company if you might need a return. 6 weeks later I still have no refund I took the items to drop off points several times following all the instructions and every time the return was refused as it didnt meet UPS requirements. I only managed to send the items back because I paid for postage. 10 days laterA still no acknowledgement they have the goods: no refund: no nothing. They received the items 9 days ago. They dont care and rely on us for cash flow. In the meantime- my daughters have no trainers as there is no one to give me cash for nothing. Never use again.
How To Package Your Return
All returns must be properly packaged. Improperly packaged returns will be refused. Please send returns in an envelope, wrap in brown paper or other wrapping material, or use a box that is not a shoe box.* Please properly pad your racquet to ensure that the racquet isn’t damaged during the return shipment. If you have any questions about packaging your return, please contact us and we will be happy to help you.
*Why cant an old shoe box be used?We need the original shoe box so we can restock and resell your unused return therefore, the box must be returned unmarked and undamaged. If you mail your shoe box inside of another shoe box, there is no way for us to know this without opening up the box and seeing whats inside. Therefore, all unwrapped or damaged shoe boxes are refused at the post office and never even make it back to our warehouse for further inspection. The easiest way to avoid a rejected return is to wrap your shoe box in brown paper or other wrapping materials or ship it inside of another box .
We sincerely apologize if this causes anyone inconvenience. Weve found that this is the fastest, most efficient way to process returns and avoid the return of damaged shoe boxes.
You are eligible for a free return label if your product displays “Shop Confidently with FREE RETURNS” on our website.
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We Just Improved Our Returns Game
Need an urgent refund or exchange?
We are now able to process contact free refunds and exchanges at stores currently closed under COVID-19 restrictions. Customers are advised to call prior to arrival to organise the refund or exchange. Local store details can be found on our Store Locator.
There are a few important things to know:
- Refunds will be issued by contactless EFTPOS or Gift card only. No cash refunds can be completed.
- If you would like to exchange your product for a higher priced item, the additional cost may be paid via contactless payment.
- The store will remain closed for regular trading. If you wish to purchase additional items, this should be done using the usual online Click & Collect process.
- Social distancing and safety measures must be followed at all times.
As always, you can still make a return via Australia Post or Parcel Point.
Gethuman6437124’s Cancel Order Issue With Asics From August 2021
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