Does Puma Offer Free Shipping
Yes, free shipping is available for orders $35 or more and takes 5-7 days, the standard shipping period. Standard shipping for orders less than $35 costs $7.00, while expedited shipping takes 2-4 days and costs $7.50, and next-day shipping is $25.00 flat. Keep in mind that shipping takes place on business days only, and next-day shipping must be completed before 2:00 p.m. to arrive the next day.
I Would Like To Return A Damaged Faulty Or Incorrect Item How Do I Do This
The legal guarantee of conformity for goods applies to our goods. If an item purchased in the PUMA Online Shop does not meet PUMA quality standards, you are entitled to make a claim within the legally applicable guarantee period. This also applies to items that have been reduced in price.
Please send the merchandise you wish to make a claim about and enclose a copy of the invoice on which you have listed the quality issues, with our dispatch partner UPS to the address below:;
Push Forward In Puma Shoes
PUMA is for anyone looking to take things to the next level, whether in sports or fashion. The brand’s mantra “Forever Faster” inspires people to push themselves all day, every day. PUMA’s founder was dedicated to producing quality, competitive sportswear from the start so PUMA was destined for greatness.
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How Will I Know When My Order Has Been Sent Out
When your package is passed to the dispatch partner, you will receive a confirmation of dispatch by email. This confirmation of dispatch will contain a control number that can be used to track online the status of your package. The track and trace system can be used to follow the progress of your package.
Terrible Service No Refund After Incorrect Item Sent
Ordered an item on 18th June and payed £10 extra for the next day delivery, order still hadnt arrived by the 22nd so I chased them.Received an email on 30th saying that my item had been delivered.. only for them to have sent the incorrect item!I contacted their customer services who told me that in order to receive a refund I had to go to my nearest Hermes parcel shop and return the incorrect item, and send them images of the incorrect item, incorrect invoice and proof of return postage. Sent all of this to them and they said that once they have received the item from Hermes I would get my refund. This was shocking in my opinion as they were the ones who made the mistake in the first place, but as if that was bad enough, it actually gets worse!I received nothing more from them so sent numerous chase emails. Finally received one of 10th AUGUST saying that they had refunded the postage! I replied asking where my £70 refund for my item was and they then told me that I had to fill out a declaration of missing items in order to receive a refund!I sent this to them and its now the 25th August and guess what? No refund or correspondence since!Absolutely SHOCKING experience and I will never ever ever order from them again.
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Don’t Expect A Warranty
Check the vendor’s policy about returns for defects, but don’t expect your walking shoes to last for more than a year. As shoes are items of clothing, it is expected that they will wear out and that some will have defective stitching or glue. Athletic shoes are only expected to last for 350 to 500 miles of wear, which is three to six months for most fitness walkers and runners.
Cancellation By Puma Sports India Pvt Ltd
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations of quantities available for purchase, inaccuracies or errors in Product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision made by Puma Sports India Pvt Ltd and accept Puma Sports India Pvt Ltd decision regarding the cancellation.
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Whats The Difference Between The Voluntary Right To Return Items And The Right Of Withdrawal
The right of withdrawal is a statutory right granted to consumers and provides for a period of 14 days to withdraw from the contract by unequivocal statement. The voluntary right of return is an extra service of PUMA. We offer you a period of up to 30 days from delivery to view the purchased product and decide whether it satisfies your expectations. If you decide that you dont want to keep the item, you can cancel the contract by sending the item back – no need for further declaration needed. Your statutory rights, and particularly your right of withdrawal, remain unaffected by this voluntary right to return purchased items.
Know The Shoe Return Policy When You Buy Walking Shoes
Shereen Lehman, MS, is a healthcare journalist and fact checker.;She has co-authored two books for the popular Dummies Series .
For comfort and to prevent problems like blisters, you need shoes that fit well. If they don’t, you’ll want to return them or exchange them as soon as possible. Know the return policy of the store or online vendor before you buy shoes so you aren’t stuck with shoes that are a poor fit.
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How Long Will The Delivery Take
Once we received your order, the standard delivery time generally will be 1 – 3;working days. You can get your styles even faster by using express delivery. Express orders placed before 16.00 h will be delivered on the next working day. For orders placed after 16.00 h the delivery will be delayed by one working day.;
Cancellations By The Customer
In case of requests for order cancellations, Puma Sports India Pvt Ltd reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been invoiced, we shall cancel the order and refund the entire amount.;
;If youd like to cancel your order please call customer service at 080-35353535 MON-SUN : 09:00 – 19:00
If your payment method is
- Prepaid- Refund will reflect in 5-15 working days depending upon your bank.
- Puma Credits- refund will reflect in your registered account within 48 working hours.
Once the product reaches back to our warehouse and completes the quality check, refund shall be initiated as per the below,
If your payment method is
- Prepaid- Refunds will be initiated in 48 hours and amount may take up to 5-15 working days depending upon your bank to reflect in your account.
- Puma Credits- Refunds will be initiated in 24 hours, Credits shall reflect in your registered account within 2 working days.
- Cash on delivery We shall send you a link on your registered number & Email Id within 48 hours, You can claim the amount by entering your UPI Id or your Bank Account information.
If your product been longer than 30 days and less than three months since the purchase date and the item has developed a flaw, then here’s what you’ll need to do:
Products purchased from Puma India Online Store
General conditions for warranty claim
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Are There Discounts At Puma
College students can receive discounts after creating an account with UNiDAYS, and after verification, you get an individualized, single-use coupon code to use on the PUMA website. After using the initial code, students must log in and request a new code each time they shop. Another discount is the service discount, which provides a 10% discount for teachers, military and veterans, and other professionals.
I Don’t Want To Keep The Purchased Item How Long Do I Have To Return It
You can return all items purchased in the PUMA Online Shop up to 30 days from delivery. To return items at no cost to you, please use the supplied package return sticker. Remember that it is only possible for us to accept items that are returned in their original state.If there is no returns label supplied or it got damaged please contact our customer service. You can reach our customer service via phone or via E-Mail .The merchandise may not show signs of wear. The same conditions apply to reduced price items.Please keep the package delivery note for the event that it needs to be traced.
Specific stipulations apply for personalized styles, because these are exclusively created for you. We, therefore, do not accept returns, except there is a product fault.If your personalized product is faulty please contact our customer service via phone or via E-Mail .
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Never Ordering From Them Again
Never ordering from them again. Yesterday night, I decided to buy the Haribo Pumas with Apple Pay. What shouldve been an easy transaction turned into a nightmare. The transaction went through but I never received an order confirmation email with my order number. I contacted Puma customer service and they claimed they could do nothing. They told me to contact my bank. So I contacted my bank. My bank bounced me back and forth. I give up. You scammed me Puma, and you can have your crummy $86.60 you stole from me. Im never purchasing from you again. Hopefully, somebody is reading these and decides to do the same. DO NOT BUY FROM PUMA.COM!!!!!!
Wear Shoes Indoors First
Because return policies vary, wear the shoes indoors or on the treadmill for the first several wearings. If you find any discomfort in wearing them, return them. This may include the shoes being too tight, too loose, blisters, pain from the shoes rubbing in the wrong place, new knee pain, etc.
Many chain shoe stores and online vendors have return policies that specify the shoes must be unworn and in the original packaging. That means that you should only wear them indoors on clean surfaces for a few days before deciding to return them. If they appear to be worn, you may not get a refund or exchange.
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How Can I Save Money At Puma
PUMA lists sale sections in the women, men, and children categories of its website, which heavily discount merchandise across many styles and items. Additionally, there is a section at checkout to enter coupon codes and discounts, but make sure the code is up-to-date and spelled out correctly before submitting it.
Do Not Shop Here Do Not Order Next Day
WOW PAID £9.95 NEXT DAY DELIVERY FOR NO ITEMS TO BE SHIPPED! SPOKE TO A LADY NAME IS Aurelia Moisan THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED! THEY DONT KNOW WHEN THE TRAINERS ARE COMING !! DO NOT SHOP WITH THESE PEOPLE USE NIKE REEBOK ADDIDAS ETC AS THEY AT LEAST COMPENSATE YOUR FOR THEIR WRONG DOINGS. THEY SEND YOU EMAILS IN SPANISH OR FRENCH WHAT ON EARTH NEVER AGAIN
Terrible customer service. Ordered trainers 4 weeks ago but received boxer shorts. Still waiting for a refund. Puma state they havent received the returned item despite Hermes tracking showing it was successfully delivered. Will not order from them again.
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The Official Puma Store
Sport has the power to transform and empower us. As one of the worlds leading sports brands, its only natural that we want to stand on the same playing field as the fastest athletes on the planet. To achieve that, the PUMA brand is based on the very values that make an excellent athlete.
- Please provide a valid price range$
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This strategy lines up with everything Puma has been doing since their return. Theyve got their own blueprint and seem intent on testing the market with it. So far, the response has been positive. The space is a competitive one. Nike and Jordan Brand remain the dominant players in the market. However, Puma has worked themselves back into the conversation, and Giorgio is optimistic there is room for everyone to succeed.
Kids are so interested in anything that connects with them, Giorgio said. Theres always an opportunity to capture their attention and make them a fan of a different brand. That puts a lot of pressure on us as a small player, but thats the type of pressure we welcome. We feel like there are consumers out there that we can capture.
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What Needs To Be Considered For Express Shipments
Express orders are delivered from Monday to Friday, excluding public holidays. Unfortunately it is not possible to send orders that contain personalized styles as express shipments, as these are exclusively created for you. Express orders can only be delivered to home or work addresses. Pick-up locations are excluded.
Does Puma Ship To Canada
Shipping& DeliveryAll shipments to Canada are sent via Standard shipping. You should receive your order within 7-14 business days from the date your order is placed. PUMA uses DHL eCommerce to deliver to Canadian addresses.
Beside above, how long does Puma take to ship UK? Once we received your order, the standard delivery time generally will be 2-3 working days. You can get your styles even faster by using express delivery. Express orders placed before 14.00 h will be delivered on the next working day. For orders placed after 14.00 h the delivery will be delayed by one working day.
Also question is, where does Puma ship from?
All orders placed on us.puma.com that ship within the 50 U.S. states are eligible for free standard shipping when you spend $35 or more . Orders shipping to APO/FPO addresses, Puerto Rico and other overseas U.S. Territories are subject to a $15.00 standard shipping fee.
How can I track my Puma order?
Track my OrderOnce your order has shipped, you will receive a confirmation email with your tracking number. You can also check the status of your order in your My Account under Order History.
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Worst Company I Have Ever Dealt With
Worst company I have ever dealt with, they do not comply with there own returns terms and conditions written on their form they don’t answer your emails and are rude over the phone…you do not receive immediate refunds on your returns as they state on their returns form if they send out faulty goods you have to return and rebuy pay for shipping and then claim any extra money spent yet they shipped out the faulty items…weird …. badly trained customer service by phone contact
How To Redeem A Puma Coupon Code
Redeeming a coupon code at Puma.com is easy. Simply add the items you wish to purchase to your cart and proceed to checkout. On the first screen in the checkout process, you’ll see a list of all the items in your cart. Below this list, you’ll find a text box on the right-hand side of the page labeled “Apply Coupon Code”. Enter your coupon code, making sure to use the exact capitalization and spelling that is shown. Select “Apply” and the amount stipulated by your coupon code will be deducted from your order total.
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Which Specific Terms And Conditions Apply To Personalized Products
Specific terms apply for personalized styles regarding returns, withdrawal and delivery periods:We do not accept returns of personalized products with exclusion of product defects. The right of withdrawal does not apply to personalized products.Delivery times for orders containing personalized products will take approximately 2 – 3 days longer than standard product deliveries.
I Do Not Recommend That Anybody Order
I do not recommend that anybody order from their website as they are not accurate as far as shipping I ordered four items on August 13th I received one item Ian August 20th and the other items are supposed to be here the August 23rd and then August 24th and now August 25th they keep pushing the date back do not talk to customer service they are rude disrespectful and not helpful if you like the Puma brand your best bet is to buy it straight from the store you’ll be waiting to 3 weeks even a month for your items
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How To Return
Please use the return label provided by us and hand in your parcel at the respective carrier. If you dont have a return label, please contact our customer service by phone;or by email . The timely dispatch of the goods is sufficient to meet the deadline. Please note that this voluntary return right does not apply to products that have been personalized for you.
Please note that return parcels sent from outside the European Union Customs Union will not be imported by PUMA and might not reach the warehouse.;
Once we have received the good, you will be reimbursed within 14 days of us receiving the goods. We will carry out the reimbursement using the same means of payment as you used for the initial transaction. In any event, you will not incur any fees as a result of such reimbursement.
Your statutory rights, in particular in case of any defects of the purchased products and your legal cancellation right, remain unaffected by this voluntary return policy.